Refund Policy

1. Overview

At PartTime UK, we operate on a freemium model where most services are completely free. This Refund Policy outlines the limited circumstances under which refunds may be granted for sponsored job postings.

Important: Basic job posting and all student services are completely free, so no refunds are needed for these services. Refunds only apply to paid sponsored job postings (£5) in specific circumstances.

2. Refund Eligibility

3. Refund Process

How to Request a Refund

1. Contact our support team at support@paarttimeuk.co.uk or through your account dashboard
2. Provide the following information:
   • Your account email address
   • Transaction ID or receipt number
   • Detailed reason for the refund request
   • Any supporting evidence (screenshots, emails, etc.)
3. Wait for review: Our team will review your request within 2-3 business days
4. Receive decision: We'll email you with our decision and next steps

Processing Times

All refunds are processed exclusively through Stripe:

4. Refund Methods

All payments and refunds are processed exclusively through Stripe. Refunds will be processed back to the original payment method used for the transaction.

All transactions are processed securely through Stripe, our only payment processor.

5. Special Circumstances

Platform Issues

If our platform experiences technical difficulties that prevent you from using paid services, we will provide refunds or credits for affected transactions.

Fraudulent Activity

If you encounter fraudulent job postings or users, report them immediately. We will investigate and provide refunds for verified cases of fraud.

Policy Violations

Jobs removed for violating our Terms of Service or content policies are not eligible for refunds. We recommend reviewing our guidelines before posting.

Account Suspension

If your account is suspended for violations, refunds will be considered on a case-by-case basis for unused services purchased before the violation occurred.

6. Dispute Resolution

Internal Process

1. Initial support team review
2. Escalation to management if needed
3. Final decision within 7 business days

External Options

If you're not satisfied with our decision, you may:

• Contact your payment provider for chargeback options
• Seek mediation through relevant consumer protection agencies
• Pursue legal remedies under UK consumer protection laws

7. Prevention Tips

8. Contact Information

For refund requests or questions about this policy, please contact us:

9. Policy Updates

We may update this Refund Policy from time to time. Changes will be communicated through email and platform notifications. The "Last updated" date indicates when this policy was last revised.

Continued use of our platform after policy updates constitutes acceptance of the revised terms.