Refund Policy

Students never pay to use PartTime UK, so there is nothing for students to refund. Standard job posts are free for employers for 30 days.

This policy applies to sponsored job posts, which cost £5 per job and stay live for 45 days, to renewals of expired jobs, which cost £1 to go live again for 30days (or £5 to renew as sponsored for 45 days), to sponsoring a job that is already live, which costs £5, and to the Find candidates day pass, which costs £1 and unlocks every candidate for 24 hours with up to 10 invitations. In our Android app a renewal is always sponsored and costs £5.

We will refund a sponsored job post, a sponsorship or a renewal if

• a technical error stopped the job from being published
• an error on our side stopped the job from being shown as sponsored during its listing period
• you were charged twice or charged the wrong amount
• we removed the job by mistake

We will not refund a sponsored job post, a sponsorship or a renewal if

• the position was filled quickly
• you did not receive as many applications as you hoped
• your circumstances changed and you no longer need the job post
• we removed the job, or suspended your account, because it broke our Terms and Conditions

If you are buying as a consumer

If you pay for a sponsored job, a sponsorship or a renewal for reasons not connected with a business, for example to find a private tutor for your family, you have the legal right to cancel within 14 days of paying. Email support@parttimeuk.co.uk to cancel. This applies even if your circumstances changed. We refund you within 14 days of hearing from you.

• If you ticked the box asking us to start your listing straight away, we refund what you paid minus an amount for the days it was live. For example, a £5 sponsored job cancelled after 9 of its 45 days gets £4 back.
• If you did not tick that box, for example because you paid in our app, we refund the full amount.
• Your purchase confirmation email sets out these terms and the date your cancellation period ends.

Find candidates day pass

The day pass is a digital service that starts as soon as your payment is confirmed. Before you pay, you ask us to start it straight away and tick a box to confirm you understand that you lose your 14 day right to cancel once it starts. We keep a record of that request with your payment. If you buy as a consumer and the pass has not started, for example because the payment was still being confirmed, you can still cancel by emailing support@parttimeuk.co.uk.

• We will refund a day pass if an error on our side stopped it from unlocking candidates or invitations, if you were charged twice or the wrong amount, or if we ended it by mistake.
• We will not refund a day pass because fewer candidates were available than you hoped, because nobody applied, because you did not use all your invitations or because you no longer need it.

1. Email support@parttimeuk.co.uk from the email address on your account.
2. Include the job title (or say it was a day pass), the date of payment, the payment receipt or reference and the reason for your request. Screenshots help.
3. We aim to reply within 3 working days. If we need to look into it further, we will give you a final decision within 7 working days.

• Payments made by card on our website are refunded through Stripe to the card you paid with. Banks usually take 5 to 10 working days to show the refund.
• Payments made in our Android app are refunded through Google Play to your original payment method. You can also ask Google Play for a refund under its own refund policy.
• We refund the amount you paid. We do not offer credits instead of refunds.

Reply to our email and explain why. We will look at it again and send you a final response in writing. If you are still unhappy you can contact your card provider or Google Play.

If you bought as a consumer and we cannot settle your complaint, our final response will name a certified alternative dispute resolution (ADR) provider that could deal with it and say whether we agree to use it. You can also get free advice from the Citizens Advice consumer helpline on 0808 223 1133 or go to court.

• Read our Terms and Conditions before you post a job.
• Check the job details and pay are accurate before you pay.
• Close the job when the position is filled.
• Contact us straight away if something looks wrong with a payment.

We may update this policy from time to time. The date at the top shows when it last changed. Changes do not affect payments made before the change.